Reputation Engine

What does this skill do?

The Reputation Engine helps you get more and better reviews. You automatically ask your own customers for a review via a branded email with a direct review link. Ideal for local businesses (hospitality, salons, fitness, real estate).

Requirements

• Plan: Pro+ (or the Reputation Engine skill activated)
• Integrations: none required. For the automatic review link we use Google Maps (included).

How do you activate the skill?

1. Go to Growth Tools in the dashboard
2. Open the Reputation tab
3. Create a new campaign

What can you do with it?

1. Create a campaign

Give the campaign a name and your business name. Click Find link and we automatically find your Google review link from your business name (add the town if needed). You can also paste the link manually. Add a personal message (optional).

2. Add contacts

Paste your own customers' email addresses (one per line or comma-separated), or click Import from Sheets and paste a Google Sheets link, we read the email column automatically (connect Google Sheets in Connectors first). Unsubscribed addresses are skipped automatically.

3. Send

Click Send. Each customer receives a branded email with your review link and an unsubscribe link. You see the status per recipient: sent, pending or unsubscribed.

Safety & limits

• Monthly cap per plan (Pro 500, Business 2,000 review requests per month), against spam and for cost control.
• Unsubscribe link in every email (GDPR). Anyone who unsubscribes goes on a suppression list and never gets another request.
• Your own customers only , no purchased lists.
• Confirmation for more than 25 recipients.

With GENI

You can ask GENI to look up your review link, report the status of your campaigns, or send an existing campaign (GENI first confirms how many people will get an email). You set up campaigns and contacts yourself in the dashboard.

Credit cost

Coming soon

• Trustpilot and other review platforms
• SMS requests as an optional add-on